Shipping Policy
Ezeki Shipping Policy
Last Updated: March 2026
About Ezeki
Ezeki is a beauty and wellness brand dedicated to bringing professional-grade lymphatic care tools to your daily routine. Through our online store getezeki.com, we serve customers worldwide who value quality, simplicity, and results. A smooth delivery experience is at the heart of everything we do.
Free Shipping Worldwide
We offer free standard shipping on all orders, no minimum purchase required. Whether you order one brush or three, shipping is always on us.
Shipping Destinations
We ship to all countries worldwide. Please note that delivery times and potential import duties or taxes may vary depending on your location and local customs regulations.
Order Processing
Processing Time: 1–2 business days
Business Days: Monday through Friday
Daily Cut-off: 12:00 PM GMT
Orders placed before 12:00 PM GMT are processed the same business day. Orders placed after this time will be processed on the next business day. We do not process orders on weekends or public holidays.
Estimated Delivery Timeframes
Once your order is processed and shipped, you can expect delivery within the following estimated timeframes:
- United Kingdom: 5–8 business days
- Europe: 7–12 business days
- United States & Canada: 8–14 business days
- Rest of World: 10–18 business days
These are estimates only. Actual delivery times may vary due to carrier delays, customs procedures, weather conditions, or other factors beyond our control.
Shipment Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor your delivery status in real time. Please allow up to 48 hours after receiving the tracking email for the tracking information to become active in the carrier's system.
Customs, Duties, and Taxes
For international orders, please be aware that your package may be subject to import duties, taxes, or customs fees imposed by your country's government. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information about potential charges before placing your order.
Issues With Your Order
Damaged Delivery
Did your order arrive damaged? Please contact us within 48 hours of delivery at help@getezeki.com. Include photos of the damaged product and packaging so we can resolve the issue quickly. We will arrange a replacement shipment at no additional cost.
Lost Shipment
If your package appears to be lost or has not arrived within the estimated delivery window plus 5 additional business days, please let us know immediately. We will open an investigation with the carrier and arrange an appropriate solution, which may include a replacement shipment or a full refund.
Incorrect Address
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, we will reship it at the customer's expense.
Get in Touch
Have questions about your shipment or this policy? Our customer support team is happy to help.
Email: getezeki@gmail.com
Contact Form: getezeki.com/pages/contact
Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT
This shipping policy may be updated periodically. Please check this page regularly for the most current information.