Terms of Service

Ezeki Terms of Service

Last Updated: March 2026

Welcome to Ezeki

These Terms of Service ("Terms") govern your access to and use of the Ezeki website at getezeki.com (the "Site"), operated by Ezeki ("we," "us," or "our"). By accessing our Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

We may update these Terms at any time by posting the revised version on this page. Your continued use of the Site following any changes constitutes acceptance of those changes.

Our Site is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.

1. Eligibility

By using this Site, you confirm that you are at least 18 years old or the age of majority in your jurisdiction, whichever is greater. If you are allowing a minor to use this Site, you accept full responsibility for their activity.

You agree not to use this Site for any unlawful purpose, to transmit harmful code, or to violate any applicable laws. Breach of these Terms may result in termination of your access.

2. Your Account

You are responsible for maintaining the accuracy of your account information and for all activity that occurs under your account. Please keep your login credentials secure and notify us immediately of any unauthorized use.

3. Products and Services

Availability
Certain products may be available exclusively online and in limited quantities. We reserve the right to limit sales, discontinue products, or refuse orders at our sole discretion.

Product Representation
We make every effort to display our products accurately, including colors, dimensions, and materials. However, we cannot guarantee that colors or details shown on your screen will match the actual product exactly due to variations in monitors and display settings.

No Medical Advice
The information on this Site, including descriptions of our Lymphatic Contour Brush, is for general informational purposes only and is not intended as medical advice. Our products are cosmetic beauty tools designed for external use. Statements regarding our products have not been evaluated by any medical authority. Always consult a qualified healthcare provider before using any product if you have a skin condition or medical concern. Individual results may vary.

4. Orders and Payment

Order Acceptance
Your order constitutes an offer to purchase. We are not obligated to accept any order and may cancel orders at our discretion. A binding contract is formed only when you receive an order confirmation email from us.

Pricing
All prices are listed in British Pounds (GBP) and are subject to change without notice. The price charged will be the price displayed at the time of your order. Prices do not include applicable taxes or customs duties, which may vary depending on your location and will be calculated during checkout where applicable.

Payment
By submitting payment information, you confirm that you are authorized to use the payment method, that all information is accurate, and that sufficient funds are available. We are not responsible for any fees charged by your bank or card issuer.

5. Shipping and Delivery

We offer free shipping on all orders worldwide. We will arrange shipment of your order as specified during checkout. Shipping dates are estimates only and are not guaranteed. Title and risk of loss transfer to you upon delivery to the carrier. For full details, please review our Shipping Policy.

6. Refunds and Returns

We offer a 30-day satisfaction guarantee on products purchased directly from getezeki.com. To request a refund, email help@getezeki.com within 30 days of receiving your order.

Key Points:

  • Products must be returned before a refund is processed.
  • Once we receive and verify the returned product, we will process your refund within approximately 10–15 business days.
  • Refunds will be credited to the original payment method.

Refund Limitations
To prevent abuse, we reserve the right to refuse refund requests from customers who have requested more than two refunds within a 12-month period.

For full details, please review our Refund Policy.

7. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, product designs, and photography, is the property of Ezeki or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or exploit any content without our prior written permission.

8. User Submissions

By submitting any content to us, including comments, reviews, feedback, photos, or suggestions, you grant Ezeki an unrestricted, royalty-free, perpetual license to use, edit, publish, and distribute such content for marketing and promotional purposes. You agree that your submissions will not violate the rights of others or contain unlawful or harmful material.

9. Third-Party Links and Tools

Our Site may contain links to third-party websites or offer access to third-party tools and services. We do not control and are not responsible for the content, accuracy, or practices of third parties. Your use of third-party services is at your own risk and subject to their respective terms and conditions.

10. Prohibited Conduct

You agree not to:

  • Use the Site for any unlawful purpose or to violate any laws or regulations.
  • Infringe on intellectual property rights of Ezeki or any third party.
  • Harass, abuse, or discriminate against others.
  • Submit false, misleading, or fraudulent information.
  • Upload malware, viruses, or any malicious code.
  • Collect personal information of other users without consent.
  • Spam, scrape, or crawl the Site without authorization.
  • Interfere with security features or the proper functioning of the Site.

Violation of these rules may result in immediate termination of your access.

11. Disclaimer of Warranties

The Site and all products are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the use of our products will achieve any specific cosmetic results.

12. Limitation of Liability

To the maximum extent permitted by law, Ezeki and its officers, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill, arising from your use of the Site or products purchased through it. Our total liability to you shall not exceed the amount you paid to Ezeki in the twelve months preceding the claim, or one hundred British Pounds (£100), whichever is greater.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, our liability will be limited to the minimum extent permitted by applicable law. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by applicable law.

13. Indemnification

You agree to indemnify and hold harmless Ezeki, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your use of the Site, or your violation of any law or third-party rights.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in this clause shall limit your statutory rights as a consumer under the laws of your country of residence.

15. Electronic Communications

By using this Site or providing your email address, you consent to receive electronic communications from us, including order confirmations, delivery updates, and promotional messages. These communications satisfy any legal requirement that notices be in writing. You may opt out of promotional emails at any time by using the unsubscribe link included in each email.

16. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, war, labor disputes, carrier delays, or supply chain disruptions.

17. General Provisions

Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Assignment
You may not assign your rights under these Terms without our written consent. Any unauthorized assignment is void.

No Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Ezeki regarding your use of the Site.

18. Contact Us

If you have questions about these Terms, please reach out to us.

Email: getezeki@gmail.com
Website: getezeki.com

These Terms of Service may be updated periodically. Please review this page regularly for the latest version.